Phuket Graceland Resort & Spa
Accommodation and facilities:
We found the hotel to be of a quality standard. Initially we had a pool access room with a spa type facility outside at the pool access point. Unfortunately although a great idea they are a little difficult for older people to enter or exit. We found the duty manager very understanding and accommodating when we asked to change to another pool access room. This room was a pool access also but had steps into the pool. On the other hand we found most of the food served in the buffet restaurant to be cold to the point where it could be dangerous to eat. This was disappointing as it appeared that there was good choice and variety. On one occasion we witnessed the chef checking the food with a thermometer and angrily informing restaurant staff that it was not good enough. Food ordered from the a la carte menu was well made and hot on arrival, so no problems there. I think if they could resolve the food temperature issue they would deserve top marks. All staff we interacted with were helpful and friendly.
I had never used this booking service before but found it to be very user friendly
Date: Aug 07, 2018
written by: Albert Rodgers